STANDARD INCLUSIONS & EXCLUSIONS
| Inclusions | Exclusions |
| ✓Professional English-speaking tour guide ✓Private air-conditioned transportation ✓Accommodation as specified or equivalent ✓Boat trips ✓Meals as indicated during the tour: B=Breakfast, L=Lunch, D=Dinner ✓All entrance fees ✓Round-trip airport transfers ✓Complimentary water and tissues | 🗴 International/Domestic flights costs 🗴 Personal expenses, meals and drinks unless otherwise specified 🗴 Travel insurance 🗴 Visa fees to Cambodia 🗴 Compulsory Tipping of 3$/pax/day 🗴 Surcharge for peak season, New year, Holiday… |
POLICIES AND PROCEDURES
#### Selected Hotels or Similar
The hotels listed in the itinerary are references and are subject to availability at the time of confirmation with full payment. No reservations will be made until written confirmation is received and acknowledged. Upon receipt of confirmation, we will book the requested services. Until then, the proposed hotels and services are subject to availability. If the proposed hotels or services are no longer available at the time of confirmation, we will book suitable alternatives, and rates may change accordingly.
#### Note on Cancellation Policies and Payment for Flights
The cancellation and payment policy detailed above does not apply to flights. The cancellation and payment policies for flights will follow the respective airline’s policies and will be specified case-by-case in our confirmations.
#### Hotel Check-In & Check-Out Time
– Check-in time: 13:00 or 14:00 | – Check-out time: 11:00 or 12:00
Early check-in or late check-out is subject to availability and may incur additional charges. Please inform us of your expected check-in and check-out times in advance for proper arrangements.
#### Note on Transportation
Our pricing is based on the group arriving on the same flight. If clients arrive on different flights and require separate airport transfers, additional transfer charges will apply. The same policy applies for the departure date.
#### Deposit
Deposits can be made by cash, credit card, or bank transfer. Service and bank charges may apply, except for cash payments.
– After confirmation, a 30% deposit of the total price is required.
– Full payment must be settled 30 days prior to arrival.
#### Payment Policy
100% of the total amount for services reserved and invoiced by us must be received in our bank account 30 days before the client’s arrival. If payment is not received within the stipulated time, we will be forced to cancel all reserved services. We will attempt to re-book all services upon receipt of payment, but we cannot guarantee the same places or prices.
International bank transfer expenses are not covered by us; these expenses must be fully assumed by the issuer of the transfer. We will only cover local expenses for receiving a bank transfer.
#### Cancellation Policy
We make every effort to minimize charges generated by the cancellation of our services. However, we must adhere to the cancellation policy of each provider.
| Low season 01 May – 30 Sep | High season 01 Oct – 30 Apr |
| From 31 – 45 days before arrival | No charge | 30 % |
| From 21 – 30 days before arrival | 35% | 50% |
| From 10 – 20 days before arrival | 75% | 75% |
| From 9 days to No Show | 100% | 100% |
Please note that during peak periods in the high season, such as Christmas, New Year, and National holidays, the cancellation policy may vary. Any such variations will be communicated on a case-by-case basis.
### Policies For Children
– **Child under 5 years old** sharing a room with two (2) adults without an extra bed: Free of charge
– **Child from 5 to under 12 years old** sharing a room with two (2) adults without an extra bed: 50% of charge
– **Child from 5 to under 12 years old** sharing a room with two (2) adults with an extra bed: 85% of charge
– **Child under 12 years old** sharing a room with one (1) adult: 100% of charge
– **Child from 12 years old and above**: 100% of charge
### Travel Insurance
– Our tour prices do not include travel insurance. We highly recommend purchasing health/travel insurance for your trip to Asia.
### Responsibility
– Except in situations beyond human control, we are responsible for any additional charges resulting from changes made by us to the itinerary, transportation, or accommodation.
– We will not be responsible for denied boarding or any expenses resulting from situations beyond human control.
– Detailed programs and flight schedules are subject to change by airlines without prior notice based on weather conditions and daily flight operations. If this occurs, we will do everything possible to minimize alterations to the initial program while ensuring client comfort.
### Rates And Conditions
– All prices are quoted net in US$. Pricing is subject to change in the event of currency depreciation, fuel surcharges, contract re-issuance, or other events beyond our control. Our quote is valid for 10 days from the date of the proposal. A quotation not accepted within 10 days is subject to change if the cost of any service increases.
– The rates below are not valid for the periods of Christmas, National Holidays, and local New Year.
– Please contact us for specific dates and further details.
– Please note that evening restaurant transfers are subject to an overtime surcharge unless dinner is included in the confirmed itinerary.
– Drinks during meals are not included and must be paid on the spot by the group.
If suppliers request further supplements or change their conditions (e.g., compulsory meals) after confirmation, we will inform you immediately.
